Refund policy

Personalised items are non-refundable unless faulty. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number. 

To start a return, you can contact us at sarah@stitchedsv.co.uk. 

If your return is accepted, we’ll send you a return shipping label if faulty or for change of mind we will send instructions on how to return at your cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sarah@stitchedsv.co.uk. 

Please be aware screen colours may vary slightly, we try our best to capture our products to look as real as possible but there can be slight colour variations and are therefor not returnable. 

If you have selected your style and colour and change your mind this will not be returnable. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products, such as special orders or personalised items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sarah@stitchedsv.co.uk.